Refund policy

REFUNDS

If you are not satisfied with a service or product offered, you are eligible for a partial refund depending on the conditions of your complaint. Any succulent or plant art items that are damaged through the mail are not subject to refund. Plants with slight damage due to shipping are not available for refunds. Plant that arrive dead or severely damaged are available for partial refunds. To claim this refund you must: email us at rachael@ourinfinitenature.co no later than fifteen (15) days following the date of receiving the plant/art, requesting a refund, stating the reason for your request, and providing photo proof of damage.

We will have the sole discretion to determine whether you satisfy the eligibility criteria for a refund. For the avoidance of doubt, unless you are eligible to receive a refund, as provided herein, your obligation to continue to make all monthly payments with respect to a purchase shall remain in effect, notwithstanding the cancellation or termination of the applicable license for such Product.

No refunds are available for coaching or 1:1 sessions that have already been administered. Yet if you decide you wish to terminate a coaching package, or future sessions, you are eligible for a partial refund of the services not yet provided.